Privacy Policy

This Privacy Policy explains what information we collect, how we use it, when it may be shared, and the steps we take to help protect it. It also outlines your choices regarding the personal information you provide while using our website and related online consultation services.

By using HomeopathyDoctorOnline.com or submitting information through our website, you acknowledge that you have read this Privacy Policy and understand how your information will be handled.

HomeopathyDoctorOnline.com is the online consultation platform operated by Asian Homeocare. Through our website, patients can request online consultations with our experienced homeopathy doctors, receive guidance regarding their health concerns, and, where appropriate, obtain homeopathic medicines delivered within India.

Our services are designed to make homeopathy consultations more accessible and convenient while maintaining a personalized approach to patient care.

We collect only the information needed to provide our online consultation services and improve your experience on our website.

Information You Provide

When you book a consultation or contact us, we may collect:

• Full name
• Mobile number
• WhatsApp number (if provided)
• Email address
• Preferred consultation date and time
• Health concern or enquiry (optional)

Consultation Information

During your consultation, you may choose to share additional information relevant to your care, such as your medical history, previous prescriptions, laboratory reports, photographs, or other documents that help our doctors understand your health concerns.

Information Collected Automatically

When you visit our website, certain technical information — such as your IP address, browser type, device information, and website usage — may be collected automatically through cookies and analytics tools.

We use your information to:

• Process and manage your online consultation request.
• Contact you to confirm, schedule, or reschedule your appointment.
• Provide online consultations and follow-up care.
• Understand your health concerns and maintain consultation records.
• Arrange medicine preparation and delivery, where applicable.
• Respond to your enquiries and provide customer support.
• Send appointment confirmations, reminders, and other service-related updates.
• Improve our website, services, and patient experience.
• Meet applicable legal or regulatory requirements.

Our website uses cookies and similar technologies to improve your browsing experience, understand how visitors use our website, and help us improve our services. We also use analytics and advertising tools to measure website performance and the effectiveness of our marketing campaigns.

For full details, please see our Cookie Policy.

We treat your personal information with care and do not sell, rent, or trade it to third parties.

Your information may be shared only when necessary to:

• Provide your consultation through our doctors and authorised clinic staff.
• Arrange the delivery of medicines through a courier service, where applicable.
• Comply with applicable legal or regulatory requirements.

We share only the information necessary for these purposes.

From time to time, we may send promotional messages, health updates, or festive greetings through WhatsApp or other communication channels.

If you do not wish to receive promotional communications, you may contact us at any time, and we will remove you from our promotional messaging list. This will not affect important communications related to your consultation or ongoing treatment.

We welcome consultation requests from patients living outside India.

Please note that while online consultations are available internationally, medicine delivery is currently available only within India.

If you access our services from outside India, your personal information will be processed in accordance with this Privacy Policy and the applicable laws of India.

We take reasonable technical and administrative measures to help protect your personal information from unauthorized access, loss, misuse, or disclosure. Access to patient information is limited to authorised individuals who require it to provide our services.

We retain your personal information and consultation records only for as long as necessary to provide healthcare services, maintain appropriate medical records, comply with legal or regulatory requirements, and resolve any related enquiries or disputes.

You may contact us at any time to:

• Access the personal information you have shared with us.
• Request correction or updating of inaccurate information.
• Request deletion of your personal information, where legally permitted.
• Ask questions about how we collect, use, or protect your information.

To make any such request, please use the contact details provided at the end of this Privacy Policy.

Consultations may be booked on behalf of children by their parents or legal guardians. When personal information relating to a child is provided to us, we use it only for the purpose of providing healthcare services and related support.

Our website may contain links to third-party websites or services for your convenience. These third-party services operate under their own privacy policies and terms of use.

We encourage you to review their privacy policies before sharing your personal information, as we are not responsible for their privacy practices or content.

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or privacy practices. Any updates will be published on this page. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

This Privacy Policy should be read together with our Terms & Conditions.