Shipping & Delivery Policy

Medicine delivery is currently available only within India.

Medicines are prepared and dispatched after your consultation and confirmation of the order, subject to availability.

Delivery is carried out through third-party courier partners.

Estimated delivery timelines may vary depending on the destination and courier service. While we make reasonable efforts to ensure timely dispatch, we cannot guarantee delivery dates.

Courier and delivery charges, where applicable, are to be borne by the patient unless otherwise communicated.

Patients are responsible for providing a complete and accurate delivery address and contact details.

We are not responsible for delays or failed deliveries resulting from incorrect or incomplete information provided by the patient.

Delivery may be delayed due to factors beyond our reasonable control, including courier operations, weather conditions, public holidays, or other unforeseen circumstances.

If you experience a significant delay or do not receive your shipment, please contact us. We will make reasonable efforts to assist in resolving the issue with the courier service.

If you receive a damaged package or an incorrect medicine, please notify us as soon as reasonably possible after delivery. We will review the issue and take appropriate steps to resolve it.

For more information, please see our Terms & Conditions and Refund Policy.