Refund Policy

Patients may request cancellation or rescheduling of their appointment by contacting us via phone or WhatsApp. For urgent requests, calling is recommended, as WhatsApp messages may not always be seen immediately. Rescheduling is subject to the doctor's availability and cannot be guaranteed for the same day.

Consultation fees become non-refundable once an appointment has been confirmed and the consultation time has been reserved for the patient.

No refund will be provided if:

• The patient cancels after the appointment has been confirmed.
• The patient is unavailable or does not attend the scheduled consultation.
• The patient fails to answer our call at the scheduled consultation time.

Where possible, we may offer rescheduling at our discretion, subject to availability.

If a consultation cannot be conducted due to the doctor's unavailability, we may, at our discretion:

• Reschedule the appointment, or
• Issue a refund of the consultation fee.

Consultation fees and medicine charges are separate.

Medicines are prescribed only after consultation. Once medicines have been prepared, packed, or dispatched, they cannot be returned or refunded, except where required under applicable law.

For more information, please see our Terms & Conditions and Shipping Policy.